Jiliapp's Privacy Policy — Your data is safe with us

1 What Information We Collect

Jiliapp collects certain information to provide you with the best possible service. We only gather what is necessary to operate the platform. Below is a detailed breakdown of the types of information we collect.

Jiliapp never stores your full payment card number or bank password. Sensitive financial information is masked once a transaction is complete.

2 How Collected Information Is Used

Jiliapp uses the data it collects for specific, defined purposes. We never sell your information to third parties or use it for unrelated purposes. Every use of your data has a clear and legitimate reason.

• Account management: Your identity information is used for registration, login, and account security purposes.
• Payment Processing: Your financial information is used to process deposits and withdrawals accurately.
• Legal obligation: Your information is used to comply with AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: Usage data is analyzed to understand which games and features are most popular.
• Fraud Prevention: Technical data is monitored to detect unusual activity.
• Contact: Your contact details are used to send important updates, promotions, and support messages.
• Responsible Gaming: Member gaming behavior is analyzed so that assistance can be offered when needed.

3 Cookies & Tracking Technologies

Jiliapp uses cookies and similar technologies on its website and app to enhance your experience. Cookies are small data files stored on your device that remember your preferences and keep you logged in.

We use three types of cookies:

• Essential Cookies: Essential for the website to function properly. Used to maintain login sessions, security verification, and similar core functions.
• Performance Cookies: Used to measure which sections of the site receive the most traffic. This data is fully anonymized.
• Preference Cookies: Saves your language, theme, and other preferences so your next visit is seamless.

4 Data Sharing with Third Parties

Jiliapp never sells your personal information to third parties. However, certain data may be shared with trusted partners as needed to operate the platform. In all such cases, we ensure full data protection compliance.

• Payment Processors: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and others.
• Legal authorities: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Security Partners: Anonymized data may be shared with trusted technology partners for fraud detection and cybersecurity purposes.
• Game provider: Only session-related data is shared with the relevant game provider in order to launch a game.

All third-party partners are contractually required to comply with our privacy standards and may not use the data they receive for their own purposes.

5 Data Protection Methods

Jiliapp follows industry-leading standards to keep your data secure. Security measures are in place at both the technical and organizational level.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
• Data Encryption: Sensitive data stored on our systems — including passwords and payment details — is encrypted using strong algorithms.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to add an extra layer of security to your account.
• Regular Audits: Third-party security experts regularly audit our systems.
• Access control: Only authorized personnel may access member data, and every access is logged.
• Backup & Recovery: Regular backups are taken to protect against the risk of data loss.

6 Your Rights

As a Jiliapp member, you have specific rights over your personal information. We respect those rights and make every effort to action them as promptly as possible.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

7 Data Retention Period

Jiliapp does not retain your data longer than necessary. Each data category has its own dedicated retention policy.

• Account information: Retained for as long as the account is active and for up to 5 years after closure.
• Transaction Records: Retained for a minimum of 7 years in accordance with financial regulatory requirements.
• KYC documents: Retained for 5 years after account closure in accordance with regulatory requirements.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are stored for a maximum of 1 year.
• Support Conversations: Retained for up to 1 year after the issue has been resolved.

Once the designated retention period expires, data is securely deleted or anonymized. We never retain data beyond what is necessary.

8 Policy Updates & Contact

Jiliapp may update this privacy policy from time to time. Members will be notified of any significant changes in advance via email or in-app notification.

Continued use of the platform following any policy changes will be considered acceptance of the updated terms. We recommend checking this page regularly.